RAVENT HUB (OMS)
RAVENT HUB is the command center that centralizes orders from every channel and orchestrates the full order-to-cash lifecycle. The Order Management System (OMS) inside HUB ingests, organizes, routes, and tracks orders while automating payments, communications, and fulfillment activities.
What our OMS does
Centralized order intake
Ingests orders from web, mobile, call center, email, partner sites, and third‑party platforms
Organize and classify
Tags, categorizes, and structures orders for downstream workflows
AI Order Ingestion
Automatically extract and structure order data from any source like emails, PDFs, messages, calls and more
Task creation and assignment
Generates tasks and events from order contents and assigns them to internal or external teams
Customer communications
Sends automated notifications and surveys via the preferred channels
Payments and invoicing
Creates payment links, processes transactions, reconciles payments, and issues invoices
Real‑time visibility
Dashboards to track states, SLAs, and operational KPIs in one place
Location management
Organize operational locations where your services take place like warehouses, pickup points, terminals and more
How HUB connects the platform
GO (Mobile App)
Scan barcodes, update states, collect payments, communicate with customers, and trigger workflows
FLEET (TMS)
Optimizes routing, tracks vehicles, and coordinates last‑mile service and deliveries
CHANNELS
Build a branded sales site, manage your catalog, and seamlessly push orders into the OMS for fulfillment
FLOWS (iPaaS)
Visual workflows automate multi‑step processes, API calls, validations, and notifications across tools
Order lifecycle in HUB
Order placement
Orders arrive from sales channels and are centralized in HUB
Readiness
OMS validates data, enriches details, and assign tasks, schedules, and required resources
Fulfillment
Teams execute work; status changes update customers and trigger next steps automatically
Billing and payment
Payment links or terminals capture funds; invoices are issued and reconciliation is automatic
Key OMS objects and states
Orders and order lines
Tasks and events derived from orders
States such as Unpaid, Paid, Ready, In Progress, Completed
Routing rules, SLAs, and notifications tied to state changes
Core benefits
One hub for all channels and workflows
Fewer manual steps via automation and smart routing
Faster cash collection with integrated payments
Better customer experience with proactive updates
End‑to‑end traceability and analytics
Common use cases
Retail and services with multi‑channel orders and on‑site fulfillment
Hospitality and events needing tickets/passes and on‑site operations
Transportation and last‑mile delivery with route optimization
Example automations
Auto‑route “priority” orders to a fast‑track team and send ETA via SMS
When an order becomes Paid, generate tasks, schedule resources, and notify the customer
On “Delivered/Fulfilled,” close the order, issue invoice/receipt, and trigger a satisfaction survey
Integrations and extensibility
Payment gateways, messaging providers, maps and routing, printers and scanners
Connect any system using FLOWS to enrich orders, validate data, or push updates
Ready to transform your operation?
Schedule a demo and discover how RAVENT can automate your fulfillment from start to finish
