Customer Communication
RAVENT Customer Communication makes that possible. Send and receive messages through your customers' preferred channels, automate notifications at every stage of their journey, and create conversations that feel personal—all from a single, unified platform.
Meet Your Customers Where They Are
Your customers don't want to download another app, create another account, or learn a new platform just to communicate with your business. They want to use the messaging apps they already love—WhatsApp, SMS, Telegram, Signal—the ones they check dozens of times a day.
The Communication Challenge
Every day, your team juggles communication across too many channels. Customer questions come in via email, WhatsApp, phone calls, SMS, and more. Important updates need to go out, but reaching everyone takes forever. Conversations get lost. Customers wait too long for responses. Your team spends hours switching between platforms and manually sending the same messages over and over.
The result?
Frustrated customers, overwhelmed team members, and missed opportunities to create exceptional experiences.
How RAVENT Transforms Customer Communication
RAVENT brings all your customer conversations into one intelligent platform, letting you communicate through the channels your customers prefer while automating the repetitive work that bogs your team down.
Meet Customers on Their Favorite Apps
Your customers already have WhatsApp, SMS, Telegram, Signal, and RCS on their phones. Instead of forcing them to communicate your way, RAVENT lets them message you through whatever app they prefer.
No downloads. No new accounts. No friction. Just natural conversations through the apps they use every day.
No downloads. No new accounts. No friction. Just natural conversations through the apps they use every day.
Two-Way Conversations, Unified in One Place
Whether messages are coming in from customers or going out from your team, everything flows through a single platform. Your team can see the full conversation history, respond from one interface, and deliver consistent service—no matter which channel the customer chose.
Inbound:
Customers reach out with questions, requests, changes, or feedback through their preferred messaging app, and your team sees it all in RAVENT.
Outbound:
Send updates, confirmations, reminders, payment links, and more directly to customers' phones through the channel they prefer.
Automated Messages at Every Step
Stop manually sending the same messages hundreds of times. RAVENT automatically sends notifications triggered by events in your order workflow—payments received, shipments dispatched, services ready, appointments confirmed, and much more.
Example automated messages:
• Order confirmations the moment payment is received
• Delivery updates when items are en route
• Appointment reminders 24 hours before scheduled service
• Payment links when invoices are ready
• Satisfaction surveys after service completion
• Follow-ups for abandoned carts or pending payments
Your customers stay informed without your team lifting a finger.
• Delivery updates when items are en route
• Appointment reminders 24 hours before scheduled service
• Payment links when invoices are ready
• Satisfaction surveys after service completion
• Follow-ups for abandoned carts or pending payments
Your customers stay informed without your team lifting a finger.
Reach Everyone, Instantly
Need to broadcast an important update to hundreds or thousands of customers? Send it once through RAVENT, and it reaches everyone on their preferred channel—WhatsApp for some, SMS for others, Telegram for another group—all personalized and delivered instantly.
Perfect for weather alerts, event changes, special offers, policy updates, or any time-sensitive information your customers need to know.
Perfect for weather alerts, event changes, special offers, policy updates, or any time-sensitive information your customers need to know.
Smart, Personalized Messaging
Generic mass messages feel impersonal and get ignored. RAVENT lets you personalize every communication with customer names, order details, service information, and contextual data—making every message feel like it was written specifically for them.
Even automated messages feel personal and relevant, strengthening your relationship with every interaction.
Even automated messages feel personal and relevant, strengthening your relationship with every interaction.
Privacy and Professionalism
Your team communicates with customers through RAVENT's system—not personal phone numbers. This keeps your staff's personal information private, maintains professional boundaries, and ensures all conversations are tracked and accessible for quality and training purposes.
Customers see your business number, not individual employee numbers, creating consistent, professional communication.
Customers see your business number, not individual employee numbers, creating consistent, professional communication.
Take Action Right in the Conversation
Communication isn't just about messages—it's about moving things forward. RAVENT lets you send payment links, digital passes, booking confirmations, PDF documents, images, and interactive content directly in messaging threads.
Customers can pay an invoice, download their ticket, confirm their appointment, or access their voucher without leaving the conversation.
Customers can pay an invoice, download their ticket, confirm their appointment, or access their voucher without leaving the conversation.
Real-World Use Cases
Hospitality and Hotels
Pre-arrival engagement: Start conversations before guests arrive, sharing information about amenities, booking spa treatments, or arranging airport transfers—all via messaging.
On-site concierge: Guests text requests for room service, housekeeping, restaurant reservations, or local recommendations. Your team responds and fulfills requests without phone calls or front desk visits.
Post-stay follow-up: Automatically send thank you messages and request feedback after checkout, maintaining the relationship for future bookings.
Transportation and Logistics
Automatic flight updates: When a customer's flight information changes, instantly notify them via their preferred messaging app with new pickup times and details.
Real-time tracking: Send automatic updates as deliveries progress—when items are picked up, when the driver is nearby, and when delivery is complete.
Direct driver communication: Enable customers to message drivers directly for specific instructions or real-time coordination.
Restaurants and Food Service
Reservation confirmations: Automatically send confirmation messages with menu links when customers book a table.
Payment requests: When customers ask for the check, send a payment link directly to their phone for instant, contactless payment.
Digital receipts and invoicing: Provide receipt links via message for easy expense tracking and invoicing.
Retail and E-Commerce
Order confirmations: Instant confirmations via WhatsApp or SMS when customers place orders online.
Shipping notifications: Let customers communicate delivery preferences, access instructions, or reschedule—all through messaging.
Delivery coordination: Let customers communicate delivery preferences, access instructions, or reschedule—all through messaging.
Events and Venues
Ticket delivery: Send digital tickets and passes directly to customers via WhatsApp or SMS, reducing friction and eliminating will-call lines.
Event updates: Enable attendees to ask questions, report issues, or request assistance via messaging during events.
On-site support: Enable attendees to ask questions, report issues, or request assistance via messaging during events.
The Business Impact
📈 Improve Response TimesWhen messages from all channels flow into one platform, your team responds faster. No more channel-switching, no more missed messages, no more customers waiting hours for a reply.
😊 Elevate Customer ExperienceLet customers communicate the way they prefer, receive timely updates automatically, and get quick responses to questions. Happy customers become loyal customers.
⏱️ Save Countless Team HoursAutomation handles routine notifications, broadcasts reach everyone instantly, and unified messaging eliminates time wasted switching between platforms. Your team focuses on meaningful interactions, not repetitive communication tasks.
💰 Increase Conversion and RevenueRemove friction from the customer journey. Payment links in messages mean faster payments. Instant confirmations reduce cancellations. Personalized follow-ups drive repeat business.
📊 Maintain Complete VisibilityEvery conversation is logged and accessible. Monitor customer sentiment, track response times, identify trends, and ensure quality—all from centralized communication records.
🚀 Scale Communication Without Scaling StaffHandle 10x the customer conversations without 10x the team. Automation and efficient workflows mean your existing team can serve far more customers with the same level of care.
😊 Elevate Customer ExperienceLet customers communicate the way they prefer, receive timely updates automatically, and get quick responses to questions. Happy customers become loyal customers.
⏱️ Save Countless Team HoursAutomation handles routine notifications, broadcasts reach everyone instantly, and unified messaging eliminates time wasted switching between platforms. Your team focuses on meaningful interactions, not repetitive communication tasks.
💰 Increase Conversion and RevenueRemove friction from the customer journey. Payment links in messages mean faster payments. Instant confirmations reduce cancellations. Personalized follow-ups drive repeat business.
📊 Maintain Complete VisibilityEvery conversation is logged and accessible. Monitor customer sentiment, track response times, identify trends, and ensure quality—all from centralized communication records.
🚀 Scale Communication Without Scaling StaffHandle 10x the customer conversations without 10x the team. Automation and efficient workflows mean your existing team can serve far more customers with the same level of care.
Supported Communication Channels
RAVENT connects with the messaging platforms your customers actually use:
WhatsApp
The world's most popular messaging app
SMS
Universal reach to any mobile phone
Telegram
Secure, feature-rich messaging
Signal
Privacy-focused communication
RCS
Next-generation rich messaging
Email
Traditional but still essential
Apple Messages
Native iOS messaging
Zettle
Payments and POS
Fiserv
Financial Services
Conekta
Payment Gateway
CODI
Digital Payments (MX)
Facturapi
Electronic Invoicing
WhatsApp
Messaging
SMS
Text Messaging
Messages
Apple Messaging
Wassenger
WhatsApp Automation
Slack
Team Communication
Twilio
Communications API
Artificial Intelligence
Generic AI Tools
Open AI
Conversational AI
Anthropic
AI (Claude)
ClickUp
Project Managemen
SendGrid
Email Marketing
Nimanic
Smart Vending Solutions
TypeForm
Forms and Surveys
Google Maps
Maps and Navigation
Google OR-Tools
Route Optimization
HERE
Maps and Location
what3words
3-Word Address System
FlightAware
Flight Tracking
OAG
Aviation Data
SAP
Enterprise ERP
Mirai
Hospitality ERP
ODOO
Open Source ERP
Zebra Printer
Label Printing
Mix and match channels based on customer preferences, geographic markets, or communication types. RAVENT handles the complexity so you don't have to.
Powered by Leading Communication Platforms
RAVENT integrates with industry-leading communication providers like Twilio, ensuring reliable, scalable message delivery across all channels. Messages go through proven infrastructure trusted by businesses worldwide.
Part of the Complete RAVENT Platform
Customer Communication doesn't operate in isolation. It's deeply integrated with the entire RAVENT ecosystem:
When an order changes status in RAVENT HUB, automatic notifications go out. When a driver is assigned in RAVENT FLEET, customers receive updates. When your team scans a ticket in RAVENT GO, confirmation messages are sent. When events trigger in RAVENT FLOWS, communication workflows activate automatically.
Everything works together seamlessly to keep your customers informed at every step.
When an order changes status in RAVENT HUB, automatic notifications go out. When a driver is assigned in RAVENT FLEET, customers receive updates. When your team scans a ticket in RAVENT GO, confirmation messages are sent. When events trigger in RAVENT FLOWS, communication workflows activate automatically.
Everything works together seamlessly to keep your customers informed at every step.
Stop Making Communication Harder Than It Needs to Be
Your customers shouldn't have to adapt to your communication systems. Your team shouldn't waste time on manual messages and channel-switching. And you shouldn't miss opportunities because conversations get lost or customers can't reach you.
RAVENT Customer Communication meets customers where they are, automates the repetitive work, and gives your team powerful tools to deliver exceptional, personalized service through the channels that matter most.
RAVENT Customer Communication meets customers where they are, automates the repetitive work, and gives your team powerful tools to deliver exceptional, personalized service through the channels that matter most.
Ready to transform how you communicate with customers?
Discover how unified, automated messaging creates better experiences and frees your team to focus on what matters most.
Ready to transform your operation?
Schedule a demo and discover how RAVENT can automate your fulfillment from start to finish
